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When multiple agencies or lines of business share specific functions or expertise, shared services can improve service quality and delivery, reduce duplication, and ultimately reduce costs.
Despite the federal government’s push for shared services, the Shared Services Leadership Coalition (SSLC) says the public sector lags behind the private sector in implementation. With this in mind, SSLC has just released a new handbook to help the federal government modernize and better implement human resource shared services. It’s called the Business Case Manual for Federal Human Resources Modernization.
The goal is to modernize federal operations by showing agencies how to write effective business cases to secure the funding needed for modernization.
It states that it is “a general guide to researching and preparing winnable business cases using a simplified, unified approach that can evaluate performance and validate usability over time” and is “designed to assist federal agencies in effectively planning, funding and implementation”. Implement modernization activities to meet emerging and future human resources needs. ”
The goal is to modernize federal government operations. It provides guidance on:
· Develop modernization efforts by identifying gaps between current and future state operations.
· Identify and select outcomes upon which to develop business cases.
· Develop a comprehensive, evidence-based business case document that is both defensible and actionable.
When preparing to modernize, agencies need to identify the why, assess readiness, and then develop a value proposition.
“A strong value proposition should include the specific benefits, uniqueness and feasibility of modernization activities while meeting the needs of stakeholders,” the report reads.
In terms of funding, agencies are reminded that funding may come from a variety of sources.
“Regardless of the funding sources identified, modernization advocates and preparers of the modernization business case should always work with their budget officials to ensure that funding levels are available, that the modernization project can successfully meet the constraints and requirements of the different funding sources, and that there are changes anticipated financial advocates,” the report states.
It also warns of the costs of not modernizing.
“If an organization’s technology, policies or processes lag behind the current state, failure to modernize will only exacerbate the risks associated with obsolete inputs to key workforce outputs,” the report states.
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The report was released ahead of the Shared Services Summit on Thursday, March 21, 2024, at the Karasoft Conference Center in Reston, Virginia. The event is co-sponsored by ACT-IAC and SSLC and is free for government employees.
The Shared Services Summit will discuss all things shared services, including the impact of artificial intelligence (AI). Attendees will hear from “key government agencies, international organizations, FedRamp, and large national organizations who are developing shared services enterprises using generative AI and other technologies in the process.”
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