[ad_1]
Hotelogix, the world’s leading cloud hotel technology provider, announced the integration of its hotel PMS with the online reputation management platform KePSLA. This strategic integration aims to revolutionize the way hotels collect, manage and leverage guest feedback to understand their sentiments, identify areas for improvement and act accordingly, ultimately improving reputation, increasing sales and revenue.
Headquartered in Bengaluru, KePSLA leverages the power of predictive analytics to help restaurants gain insights into guest needs to create unique offerings. The platform provides instant analysis of travel trends as well as guest behavior and sentiment. Within 4 months of working with KePSLA, more than 4,000 clients from over 50 countries, including Nasdaq-listed hotel brands, experienced significant growth in ratings and ADRs.
Once integrated, Hotelogix PMS will immediately notify KePSLA of all guest actions from booking to check-out. KePSLA will then send guest communications to guests in various formats – email, WhatsApp or SMS – depending on the situation triggered by the hotel. Once guests participate and complete these communications, their feedback will be displayed on KePSLA’s dashboard and instantly shared with the hotel so they can take appropriate action. The KePSLA solution allows hotels to aggregate guest feedback in one centralized location, allowing them to effectively monitor, manage and respond to guest reviews and ratings.
“Our partnership with KePSLA addresses a critical need in the hospitality industry to take a more proactive approach to managing guest feedback and improving reputation,” said Aditya Sanghi, CEO, Hotelogix. “By automatically collecting and analyzing guest reviews, hotels can identify areas for improvement to meet and exceed guest expectations, thereby improving brand reputation, increasing sales and revenue.”
Through KePSLA’s AI and ML-powered guest intelligence system, hotels can understand the ultimate truth about guests’ perceptions of their services. It enables them to identify their strengths, areas for improvement, competitive analysis and take corrective measures. With real-time review monitoring, notification capabilities, and the ability to reply to all reviews using an automated LLM solution, hoteliers can respond to feedback promptly and leverage positive reviews for marketing purposes while effectively managing negative reviews. Additionally, it enables hotels to display active surveys directly on their website and share them on social media platforms, thereby increasing their online reputation.
“Hotelogix and KePSLA have joined forces to enhance guest feedback collection and management for hotels. By integrating Hotelogix’s hotel property management system with KePSLA’s online reputation management platform, hotel chains like ours can now effectively collect, manage and leverage guest feedback ,” Vibhas Prasad, Director of Leisure Hotel Group, One of the early customers of their integration platform. “This strategic collaboration is designed to understand guest sentiment, identify areas for improvement, and ultimately increase reputation, sales and revenue. This centralized solution enables hotels to effectively monitor, manage and respond to guest reviews and ratings.” Vibhas further said.
expressing the same emotion, Deepak Mavinkurve, Founder and CEO of KePSLA, said: “We are excited to partner with Hotelogix and integrate our Feedback Management System (FMS) with their powerful hotel PMS. Together, we will empower hotels to meaningfully listen to and engage with guests throughout their journey, thereby Cultivate a positive guest experience and enhance reputation.”
[ad_2]
Source link