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CXO Today accepted an exclusive interview Mr. Jishu Bansal, founder of Mie.Roboluscious
Can you describe the role of technology in restaurant operations, specifically in implementing talking robots?
Technology plays a key role in the operation of our restaurants, particularly through the implementation of talking robots. These robots, Mishu and Mishi, are equipped with advanced Alexa-like artificial intelligence capabilities, allowing them to interact with customers, take orders, and even entertain guests. They streamline the dining experience by efficiently handling a variety of tasks, including order processing and food service, while increasing customer engagement through personalized interactions. Through precise programming and coding, these robots are seamlessly integrated into our restaurant workflows, ensuring smooth and efficient operations.
What prompted you to introduce a talking robot into your restaurant? How do they enhance the customer’s dining experience?
The introduction of talking robots into our restaurant Mie.Roboluscious was inspired by our vision: to revolutionize the dining experience and create unforgettable moments for our customers. We took inspiration from the growing automated kitchen landscape in countries like Singapore and Japan and recognized the potential of bringing this cutting-edge concept to India.
By leveraging advanced technology and innovative cuisine, we strive to provide a dining experience where technology meets flavor in the most delicious way. The launch of our talking robots Mishu and Mishi embodies this vision perfectly. Not only can these robots serve meals efficiently, they can also interact with customers on a personal level, adding an interactive and entertaining element to their dining experience.
Mishu and Mishi are not just servos; they are servos too. They are the companions who interact with customers, answer questions, and even attend special occasions like birthday celebrations. Their presence enhances the ambience of our restaurants, making it a truly immersive and memorable environment for all our customers.
Incorporating these talking robots allows us to differentiate from traditional restaurants and create a unique atmosphere where technology enhances the overall dining experience. Whether sparking curiosity in children or adding a touch of novelty to adults, Mishu and Mishi bring joy and satisfaction to our customers, leaving a lasting impression that keeps them coming back for more.
How do Mie.Roboluscious’s interactive robots interact with diners, and what technological advances facilitate their functionality?
Mie.Roboluscious prides itself on the seamless interaction between its customers and its charming robot duo, Mishu and Mishi. These robots are equipped with state-of-the-art technology, reminiscent of advanced virtual assistants such as Alexa, allowing them to undertake a variety of tasks, from taking orders to serving food to entertaining guests.
As India’s flagship talking robot restaurant, Mie.Roboluscious offers a unique experience where customers can easily interact with Mishu and Mishi by simply saying the keyword “echo” and initiate queries such as “echo, what’s on the weekly special menu? ” and other inquiries. Bots respond quickly, ensuring interactions are smooth and informative.
For special occasions such as birthdays, Mishu and Mishi take center stage with personalized cake presentations accompanied by cheerful birthday songs to surprise the celebrants and enhance the overall dining experience.
Powered by semi-artificial intelligence technology, these robots demonstrate superior proficiency in food service, minimizing spills and ensuring task accuracy. Equipped with advanced sensors, they can easily navigate the restaurant and politely ask customers to make way if they block their way, thus maintaining a seamless and enjoyable dining environment.
Can you outline the investment process involved in bringing this technological innovation to your business?
certainly! The investment process to introduce our technological innovation Mie.Roboluscious was carefully planned and executed. Initially, we self-funded the project, allocating around Rs 1-125 crore to build the restaurant from scratch. This initial investment covers basic costs such as infrastructure construction, equipment procurement and technology integration.
We then took a proactive approach and continued to reinvest in the business on a regular basis. These subsequent investments are strategically allocated to meet changing needs, implement necessary changes and enhance overall operations. Whether it’s upgrading our robotic systems, enhancing software functionality or improving customer experience, every investment is designed to ensure Mie.Roboluscious’s sustainability and growth.
Our commitment to continued investment reflects our commitment to staying at the forefront of innovation and providing our guests with an unparalleled dining experience. Through this iterative investment process, we strive to continuously improve Mie.Roboluscious and set new standards in the culinary field.
Can you describe the design and construction process of the robots used in your restaurant, and what distinguish them from other robots?
Entering the modern field, the wave of artificial intelligence technology has become increasingly prominent. Our robots are crafted to not only serve customers, but also entertain them with designs reminiscent of dancing dolls. Their tray-like hands expertly deliver food to customers, ensuring service with efficiency and charm.
However, what really sets them apart is their integration of Alexa-like features. This allows our robots to operate seamlessly, respond to commands and provide entertainment to customers. The fusion of innovative design and cutting-edge technology ensures a memorable and enjoyable dining experience.
How have customers responded to the introduction of talking robots? What feedback have you received about their experience?
Since launching our talking robot, the response from customers has been overwhelmingly positive. Not only were they interested in the novelty of interacting with the robots, but they thoroughly enjoyed the unique atmosphere we had carefully curated. We blended traditional aesthetics with modern artwork to capture their attention and enrich their dining experience.
Feedback about their experience with the robot has been positive. Customers often express fascination and delight at the seamless integration of technology into their dining experience. Many praised the robot’s efficiency and entertainment value, which enhanced the overall ambience of the restaurant.
In addition, customers appreciate the personal interaction provided by the robots, which adds a touch of novelty and fun to their visit. They often share their unforgettable experiences on social media platforms to further spread the word about our innovative hotel service approach.
Overall, the introduction of the talking robot not only met but exceeded client expectations, adding a unique charm and appeal to our agency.
In what ways has technology improved the overall efficiency and productivity of restaurant employees?
Technology has greatly improved the overall efficiency and productivity of our restaurant employees by streamlining various operational processes and enhancing customer service capabilities. The implementation of talking bots automates routine tasks such as ordering and food delivery, allowing our employees to focus on more value-added activities such as interacting with customers and ensuring their satisfaction. With the help of technology, our restaurant staff can more effectively manage peak dining periods, minimize wait times and maximize table turnover. In addition, technology-enabled solutions such as online booking and digital menu boards simplify administrative tasks and improve communication internally among employees and externally with customers.
What measures are you taking in terms of technology and customer service training to ensure seamless interactions between customers and talking bots?
To ensure seamless interactions between customers and our talking bots, we have implemented a two-pronged approach focused on technology and customer service training.
Technically, we have a dedicated team of professionals who ensure the proper functioning, maintenance and smooth operation of our robots. Any technical issues will be promptly resolved within 24 hours, ensuring customers never miss out on the excitement of our robot services.
In terms of customer service training, we give priority to comprehensive training of employees on robot functions, characteristics, operation and management. Only after completing this training will our employees be entrusted with managing the bots, ensuring they can handle any customer interaction effectively and efficiently.
By combining a robust technology infrastructure with comprehensive employee training, we ensure that every interaction a customer has with our talking bots is not only seamless, but engaging and memorable.
Have you encountered any unexpected benefits or drawbacks since introducing talking robots to your restaurant? If so, how did you solve it?
Since introducing talking robots in our restaurants, we have experienced some unexpected benefits, such as increased customer engagement and loyalty. The presence of robots as waiters generates excitement and curiosity among customers, increases foot traffic and attracts new customers to our stores. Additionally, the novelty of interacting with a talking robot created a memorable dining experience for our customers, resulting in positive word-of-mouth recommendations and online reviews. However, we have also experienced some shortcomings, such as technical glitches and maintenance issues, which need to be resolved promptly to minimize disruption to our operations. Despite these challenges, we continue to proactively address them by continuously monitoring and improving our technology infrastructure to ensure a seamless and enjoyable dining experience for our customers.
What are your future expansion plans or vision for a technology-driven future?
Looking ahead, the Mie.Roboluscious team is strategically planning to expand our brand reach into new areas. Our vision includes setting up a franchise chain with initial target cities including Chandigarh, Ayodhya, Lucknow and various locations in Delhi NCR region. The expansion process is structured to allow individuals interested in entrepreneurship to invest in our franchise model and oversee the establishment of new branches.
The investment required typically ranges between Rs 70-80 lakh and covers franchise fees, building improvements, staffing and other essential elements. The exact amount of investment may vary based on location and the resources needed to establish a strong presence in the market.
Our overall goal is to redefine the traditional dining experience by incorporating cutting-edge technology to ensure customers enjoy an unparalleled and innovative dining experience. In addition, we aim to continuously enhance our robotics technology and explore opportunities to automate more tasks through artificial intelligence integration, thereby further increasing the efficiency and appeal of our food and beverage concepts.
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