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Generative artificial intelligence (gen AI) has taken the world by storm with its life-changing potential. Behind the hype, understanding how people use the technology and their attitudes toward it can help us predict its trajectory. A new INSEAD survey of managers and executives across industries and continents may provide some clues.
Survey of approximately 1,200 people INSEAD Alumni It shows that corporate decision-makers and employees are embracing transformative technologies. In fact, two-thirds of respondents already use it in their personal and professional lives.
It’s worth noting that respondents’ concerns about the potential negative impacts of artificial intelligence do not necessarily align with common concerns. For example, their biggest concern is not that AI will kill jobs, but its potential misuse, and the associated ethical and safety implications.
indeedMore respondents believe AI will benefit employees more than senior leaders than those who believe otherwise. This may reflect the belief that AI will democratize access to information and make various tasks more efficient.
global survey
The survey was conducted by the INSEAD team last July and August, just months after ChatGPT, DALL-E, Bard and other tools sparked a global frenzy.
We reached out to 62,870 INSEAD alumni to get a first look at how leaders think about artificial intelligence.We also aim to gather insights on Adoption, use cases and perceived impact of the technology. The 1,207 responses we received produced statistically significant results.
Here are brief profiles of our interviewees:
- 61% live in Europe, 20% in Asia and 11% in North America
- 79% are between 31 and 60 years old
- 75% are male
- 43% work in information technology and financial services, with the remainder spread across health care, energy and other industries
- 43% work in large organizations with more than 1,000 employees
- Most of the respondents held senior positions. About 68% are executives, executives or managers, and 41% are owners or board members.
more excited than worried
Overall, respondents expressed positivity and enthusiasm for this new generation of artificial intelligence. Nearly half said they were “more excited than worried” about the rise of artificial intelligence, and 42% were “equally worried and excited.” Only 9% felt “more worried than excited.”
The main reason (mentioned by 90% of participants) is that AI saves time and increases efficiency while freeing humans from mundane and tedious tasks. Respondents mostly agreed (63%) that technology needs to advance. Nearly half find artificial intelligence interesting and exciting, while 35% believe it will improve lives and society.
So it’s no surprise that 68% of respondents reported using gen AI in their personal lives and 64% at work. Only 15% have not yet been exposed to the technology.
As with any disruptive technology, this new generation of artificial intelligence causes anxiety and excitement. Discussion of negative outcomes has been prominent in public discourse, particularly around the economic impact.However, only 28% of people in our survey were worried that AI would lead to unemployment. Concerns about outsmarting humans (30%) and weakening of relationships (37%) were also low.
Instead, the most common concern in our survey (82% of respondents) was the potential for people to misuse artificial intelligence. Surveillance, hacking and privacy issues was also emphasized (67%). Respondents’ focus on human choice may reflect their experiences as executives and managers, relative to the general population as reflected in mass media.
The next generation of artificial intelligence in organizations
We surveyed INSEAD alumni not only about their own use of AI, but also about it within their organizations. Just over half of respondents said their organizations are already using generative technology, indicating significant adoption and integration of generative AI into business operations. Another 27% of organizations plan to start using gen AI within the next year or longer. Only 21% of organizations are not participating in the program.
We asked participants whether they believed the value of this new generation of artificial intelligence would have an impact on individuals or organizations. This group of mostly experienced executives and managers admits that organizations are more likely to benefit than individual employees (43%). About half think individuals or organizations would also benefit greatly (47%). Only 9% believe individuals benefit more than the organization.
We also explored perceptions of which roles in organizations—senior leaders or the majority of employees—would benefit more from adopting next-generation AI. Interestingly, 33% chose employees, which may reflect the view that it will democratize access to information and increase efficiency across a variety of roles. Another 36% said senior leaders and most employees would benefit equally, with 28% choosing senior leaders.
Related to this finding is respondents’ optimism about the impact of artificial intelligence on their careers. Nine out of 10 respondents are more excited than worried, or equally excited and worried, about the impact of artificial intelligence on their prospects, indicating widespread belief that AI can bring opportunities and advancements.
The future of next-generation artificial intelligence: How long will it take for general-purpose artificial intelligence?
We were also interested in how these experienced executives view the future development of artificial intelligence. Specifically, we asked them whether they thought big tech companies were ready to develop artificial general intelligence (AGI)—software with human-like intelligence and capabilities.
The most common estimate given by 27% of participants was that AGI would occur within the next 5 to 10 years. Second, 23% predict that AGI systems will develop in the next 2 to 5 years, and 18% predict that AGI systems will develop in the next 10 to 20 years.
At the extreme, 8% of respondents believe AGI can be implemented within the next two years, while 12% believe it will take more than 20 years. The results reflect a broad view of the pace of progress in artificial intelligence, with a consensus that significant progress will be made over the next decade.
Cross-industry artificial intelligence
The diversity of INSEAD alumni – its global representation is unique among top business schools – allows us to delve into perceptions across industries and geographies. We found that in areas such as communication services, finance, and materials, a large proportion of respondents believe that organizations will benefit more from AI than individuals. In contrast, majorities in the healthcare and utilities industries believe individuals and organizations will benefit equally.
The energy industry is the most optimistic about the development timeline of AGI, with 9.1% of respondents believing it will be realized within the next two years. By comparison, utilities estimate AGI will take 10 to 20 years. Even so, it’s ahead of consumer staples, with 25% of respondents believing AGI systems will never be built.
Artificial intelligence in Europe, Asia and North America
Perhaps the most interesting finding is the difference in attitudes across regions. While respondents around the world are enthusiastic about the next generation of artificial intelligence, European respondents are more likely to see organizations benefiting more than individuals. This group is also less likely to use generative tools than their counterparts in North America and Asia, which may reflect higher suspicion of new technologies and concerns about digital privacy in Europe.
Interestingly, respondents in this region tend to believe that general AI is developing at a faster pace than those in North America, although this may reflect less interaction with new generations of AI in personal and professional settings.
Taken together, our findings highlight a complex and multifaceted view of the role of new generations of AI in society. They reflect both the hope and the challenges it poses.
But keep in mind that this survey was conducted in the early days of the artificial intelligence era. As technology advances at the speed of light, people’s perceptions and expectations can also evolve rapidly. Another pulse check may come soon.
We thank the research team including Li Jinbo Thanks to Professors from the National University of Singapore and Ethan Gail from INSEAD for their efforts. We would also like to thank Zeina Sleiman, William Walsh, Austin Tomlinson and others in INSEAD’s Alumni Relations Department for their support of this research.Read research papers here or here.
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