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To improve the performance of its diverse and distributed workforce, OSC deployed Darwinbox’s purpose-built performance management tool, which maintains employees’ holistic talent profiles, collects and shares feedback, and creates and monitors individual development plans.
Founded in 1962, OSC Oilfield Supply Center is a provider of oil and gas services to the Middle East and beyond. The company operates across the GCC, Middle East, North Africa, Malaysia, the United States and Belgium and employs 1,300 people in its offices.
OSC encounters various limitations in effectively managing and improving the performance of a diverse, distributed workforce. Lacking a dedicated performance management tool, the company found it challenging to maintain comprehensive talent profiles of employees, collect and disseminate feedback, and oversee personal development plans.
Digitization of human resources indicators
Darwinbox’s HR Evolution Outlook 2023 study, which surveyed 1,500 professionals, revealed that 55% of respondents said they planned to accelerate the digitization of HR. This digital blitz will undoubtedly cause HR metrics to proliferate, threatening to drown even the most data-savvy leaders in a sea of digital.
The challenge for HR and business leaders is not a lack of data, it’s a lack of time. With so many metrics at your fingertips, choosing what to track and analyze becomes a paralyzing task. They need a way to navigate this ocean of data, moving beyond the shallow layers of irrelevant KPIs and delving into the depths of insights that truly drive business results.
The company generates vast amounts of data throughout the employee lifecycle and converts this data into metrics along the way. However, only a few of these indicators are of strategic value, and most are insightful in combination with some other indicators.
Focusing on what matters is critical as it enables organizations to effectively navigate the complexities of today’s data-rich environment. By focusing on the most relevant metrics, companies can avoid being overwhelmed by information and instead focus on data that directly impacts strategic decisions and operational efficiency.
In the human resources function, there are several important KPIs:
Salary and benefits
They help organizations align with market rates, promote pay equity for all groups, and reward performance effectively.
Employee Engagement
These metrics can provide insight into employees’ emotional investment and loyalty to the organization, their satisfaction with their job roles, and their overall physical, mental and emotional health.
employee turnover rate
These metrics not only highlight the overall rate of employee turnover, but also provide a granular look at turnover among top performers and the company’s most regrettable losses. Tracking new hire turnover can also identify onboarding and early employment issues.
Learning and Development
These metrics help evaluate whether training programs are meeting expectations, employee engagement and commitment to learning, how quickly employees acquire necessary skills, and financial investments in talent development.
performance management
360-degree feedback scoring provides a holistic view of employee performance from various stakeholders, promoting a more holistic approach to development. Monitoring overtime can help identify workload balancing issues and productivity bottlenecks, ensuring employees maintain productivity without risking burnout.
recruit
Time to fill and time to hire can provide insight into the efficiency of the recruiting process, helping organizations identify bottlenecks and improve the candidate experience. Decisions to enhance its competitive advantage in the talent market.
Metrics can become a map to achieving business success. However, a map alone is not enough. Leaders need a skilled guide who can decipher complex symbols and translate them into actionable insights.
Promote HR role
Jelena Zdravkovic is an experienced HR professional with a rich and diverse career spanning over two decades in Dubai, UAE. Since taking up the role in 2003, she has been an integral part of the business community, contributing her expertise to medium and large organizations across a range of industries.
In 2020, Zdravkovic took on a key role at Oilfield Supply Center, a well-known player in the oil and gas industry, where her remit extended across the entire HR spectrum. Zdravkovic specializes in overseeing talent management, talent acquisition, personnel planning and budgeting, employee benefits and grievance resolution.
Her strategic influence is also demonstrated in the key areas of employee benefits and payroll, with the primary goal of aligning with industry standards. In addition, Zdravkovic leads performance evaluation and management initiatives, driving a culture of continuous improvement and professional development within the organization.
Zdravkovic’s impact extends beyond day-to-day operations. She played a key role in shaping OSC’s organizational structure and has demonstrated her expertise in organizational design and development. Her commitment to innovation is demonstrated by her successful implementation of HR systems such as Oracle and Darwinbox, optimizing processes and improving overall operational efficiency.
After implementation
To improve the performance of its diverse and distributed workforce, OSC deployed a dedicated performance management tool through Darwinbox that will maintain employees’ holistic talent profiles, collect and share feedback, and create and monitor individual development plans.
With Darwinbox Performance Management, OSC is now able to design and deploy a customized and flexible performance appraisal framework that is aligned with its business goals and values. The platform supports a real-time 360-degree feedback system to collect valuable insights from various stakeholders to help employees improve performance and development.
In addition, the module provides data-driven smart analysis tools to gain a comprehensive understanding of organizational performance, identify potential gaps and opportunities, and inform future talent decisions.
All these innovations are delivered through a user-friendly, mobile-first interface that enhances the end-user experience and promotes easily adaptable solutions. In addition to making the entire platform adaptable, Darwinbox also provides comprehensive analytics relevant to each role, helping them make critical decisions.
To increase the productivity of its diverse and geographically dispersed workforce, OSC implemented specialized performance management tools designed to maintain comprehensive talent profiles of employees, facilitate the seamless collection and sharing of feedback, and oversee the development and tracking of individual development plans.
OSC has partnered with Darwinbox to transform its performance management process and help our people develop personally and as a business.
“Our company’s vision aligns with Darwinbox’s action-first HR technology, and we believe this innovative platform will help us realize our vision of becoming a world-class oil and gas services company,” concluded OSC’s Zdravkovic.
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