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A report released by Deloitte on Tuesday said technology plays an integral role in improving the way government operates and delivers services to constituents.
Deloitte’s annual report on government trends identifies eight trends that are changing the way governments deliver what researchers call “mission outcomes.” These trends include governments shedding their reputation for being slow to change and moving toward increasing flexibility while embracing new approaches and technologies. Trends in the report revolve around the pursuit of “10x” performance improvements, leaps in efficiency or speed never seen before in the public sector.
Government agencies are experiencing an “integration” of technology – including robotic process automation, data analytics, artificial intelligence and generative artificial intelligence – with improved processes and “policy tools” to further achieve their goals, the researchers wrote.
Benefits of improved technology and processes include reduced service wait times and streamlined service with fewer steps. Citing examples from more than 200 government agencies around the world, the report shows how a combination of new technologies and policy changes can achieve “qualitative leaps” in performance.
“Government’s ongoing digital transformation—including digital workflows, cloud-based data and applications, the use of predictive analytics, and more—has lasted for two decades, laying a solid foundation for the emergence of artificial intelligence (AI) technology. , including generating artificial intelligence,” the report reads.
Researchers point to the conflict between long procurement cycles—a long-standing challenge for many state and local governments—and rapid advances in technology as a driver for increased government speed. They point to the U.S. Department of Defense’s Defense Innovation Unit as an example of how the government can be more nimble when purchasing new technologies.
“Central to the agency’s approach are novel uses of transactional authorizations, such as other transactional agreements, that can allow government entities to circumvent traditional procurement processes and award contracts to companies that develop prototypes,” the report states. “Viable prototypes can be invested directly. production without the need for additional competitive processes. Using these powers, the Defense Innovation Unit increases the number of dual-use technologies for both civilian and military applications.”
In its report, Deloitte offers several recommendations for governments seeking to significantly increase speed, including “breaking down silos” or removing barriers between agencies or business units. They also encouraged a review of regulatory processes, leveraging technology to redesign processes and use data to “shorten response times.”
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