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Bethesda, Maryland – Stayntouch, the global leader in cloud-based hotel property management systems (PMS), is proud to announce that it delivers unprecedented levels of system performance and reliability, resulting in a 96% customer retention rate for its hotel customers.
Independent hotels and brands often face technology performance challenges that can harm their business, especially with legacy or unproven PMS providers. Stayntouch leverages AWS (Amazon Web Services) to power its cloud-native PMS, ensuring high performance, scalable architecture and enhanced availability.
- 100% hotel system uptime Stayntouch’s system uptime consistently exceeds 99.97%, measured quarterly according to the Service Level Agreement. The company has maintained 100% system uptime for more than eight quarters.
- Multi-property management efficiency increased by 70% | Stayntouch’s intuitive design combined with comprehensive multi-hotel functionality can increase the efficiency of setting up new hotels and managing hotel chain portfolios by up to 70%.
- 96% customer retention rate | With dedicated implementation and customer success teams, 24/7 customer support, and under-one-hour response times, Stayntouch cultivates strong customer relationships and achieves an impressive 96% customer retention rate.
Our commitment to maintaining near-perfect system uptime underscores our commitment to reliability and excellence. By consistently delivering on (and exceeding) this promise, we enable our hotel clients to operate seamlessly and delight their guests. Prabol Bhandari, Chief Technology Officer, Stayntouch
Our cloud-based PMS is built from the ground up to provide customers with the flexibility and comprehensive feature set they need to manage increasingly complex product portfolios. With zero downtime for product updates, fixes and security patches, we enable customers to optimize their operations and achieve unparalleled efficiency gains. Yossi Maslaton, Head of Cloud Infrastructure and Security at Stayntouch
Our 96% customer retention rate is a testament to the reliability and effectiveness of our platform and our commitment to customer success throughout the customer lifecycle. We build strong, lasting relationships with our customers through personalized support, fast response times and proactive solutions to ensure their continued satisfaction and success. Priya Rajamani, Vice President of Implementation and Support at Stayntouch
About Steinci
Stayntouch offers a fully mobile, guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 best-in-class integrations. Our cloud-native PMS enables restaurants to increase revenue, reduce costs, enhance service and attract guests. Stayntouch’s newly expanded PMS platform, Stayntouch 2.0, further streamlines hotel operations, allowing hotels to streamline and accelerate direct bookings, easily process payments and simplify integrations to deliver an even more enhanced guest experience. Stayntouch is powered by a team of professionals deeply involved in the hospitality industry and is a trusted partner to industry-leading management companies such as Sage Hospitality, HEI Hotels & Resorts, EOS Hospitality and Stoney Creek Hotels, as well as innovative independent brands such as Village Hotels, Pod Hotels and First Hotels. as well as iconic independent hotels such as TWA Hotel and Zoku Amsterdam Hotel. For more information, please visit www.stayntouch.com.
Eliot Most
MFC PR
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