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Geneva – SITA, the Geneva-based air transport information technology (IT) and telecommunications group in Switzerland, has released its 2023 Technology Trends Spending Report, showing strong growth in investment by airlines and airports.
SITA’s Air Transport IT Insights Report found that by 2023, IT spending by airports and airlines is increasing year by year, and is expected to reach US$10.8 billion and US$34.5 billion respectively, with more than two-thirds of airport and airline CIOs predicting that by 2024 will continue to grow. While businesses benefit from growing travel demand, airports will also see an increase in IT spending as a percentage of revenue in 2022 and 2023, demonstrating how important a role technology will play in the next generation of travel experiences.
The aviation CIO’s key investment priorities include biometric passenger journeys, using data to improve operational efficiency, and green solutions to optimize energy consumption and emissions.
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Airlines and airports have made great strides in optimizing the passenger experience, and by 2023, more than half of them will have implemented IT to make check-in, bag tagging and boarding more efficient. Biometric technology is becoming commonplace to help curb congestion, with 70% of airlines expecting to have biometric ID management in place by 2026 and 90% of airports investing in major projects or R&D in this area.
CIOs are now looking to complement advances in passenger processing with innovative solutions in operations. To increase efficiency, protect operations from disruption and streamline processes for passengers and employees, CIOs are adopting IT solutions for business intelligence (BI), artificial intelligence and data sharing.
BI is the largest technology investment area for airlines in the next three years, with 73% invested in major projects. Nearly two-thirds of airports and airlines collect and integrate data, and with the rise of artificial intelligence (AI), they are now looking to artificial intelligence and machine learning to leverage this data and generate insights. Most agree that “leveraging data to improve operational efficiency” is at least somewhat of a business challenge, so it makes sense that 97% of airlines and 82% of airports will invest in artificial intelligence by 2026.
Sustainable development has also been put on the agenda, and carbon emission reduction industry milestones and emission regulations are about to be introduced. CIOs are setting their sights on technology solutions that can deliver concrete emissions reductions.
By 2026, more than 90% of airlines plan to deploy IT to improve the efficiency of flight operations and aircraft turnover. More than half of companies have implemented IT to optimize aircraft taxiing as well as the takeoff/landing and cruise phases of flights, and almost all hope to achieve this goal by 2026.
On the airport side, building and energy management systems are key priorities to provide a unified view of emissions and opportunities to reduce emissions. Investment in energy management systems* is expected to grow the most among all airport sustainability programs, with more than half of airports planning to achieve this goal by 2026.
The SITA 2023 Air Transport IT Insights Study was conducted from August to November 2023. It represents the views of more than 250 senior airline and airport executives, covering a quarter of global passenger traffic. The full report is available on the SITA website: https://www.sita.aero/resources/surveys-reports/air-transport-it-insights-2023/.
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