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Markham, Ontario – Restaurant technology continues to be a priority for investment this year, with a focus on solutions that help drive guest and employee loyalty. According to the 2024 Lodging Technology Study, 100% of respondents—restaurant professionals representing more than 10,000 hotels worldwide, including luxury, upscale, midscale, and economy brands—said their IT budgets will increase or remain stable this year. Maestro PMS, the leader in integrated cloud hosting, private cloud and on-premises property management systems for independent hotels and luxury resorts, predicts that the largest investment will be in technology integrated with hotel PMS to create a more convenient experience and provide guests with personalized accommodations experience and improve employee operational efficiency.
Hoteliers tell us they are looking for new ways to increase guest and employee loyalty this year. Mobile tools such as check-in/check-out, digital room keys, digital concierges, workflow automation, digital payments, and even robotics are all having a positive impact on loyalty in many ways. That’s why at Maestro PMS, we’re constantly enhancing our solutions to remove friction from the guest journey and empower employees to take action and be rewarded for a job well done. From enhanced payment security and a completely rewritten AI booking engine to AI chat concierge and bot process messaging, Maestro PMS is driving innovation and taking loyalty to new heights. Warren Dehan, Master Chairman
Embedded payment
Digital payments are becoming a trend and changing the way guests engage with services and settle transactions. As the hotel industry moves to a digital environment, embedded payment technology (or integrating payment processing functions directly into various devices or systems, such as PMS, mobile applications or kiosks) will provide guests with seamless and convenient payment experience.
Benefits of embedded payments include:
- Eliminate third-party administrative fees and charges
- Modern payment terminals make transaction workflows simpler
- Includes PCI compliance tools with data breach protection
- Visit the payments dashboard within Maestro
- Daily reconciliation reports via email
- Direct support from Maestro (single vendor support)
Maestro will launch an embedded payments solution in Q2 that simplifies implementation, takes Maestro out of Payment Card Industry (PCI) compliance and moves payment support directly to the Maestro team.
DeHaan said. We believe this new solution will allow our customers to thrive in a highly competitive market environment.
AI-powered chatbot and booking engine
Artificial intelligence promises to revolutionize hotel booking engine processes, providing enhanced personalization, efficiency and customer satisfaction. First, artificial intelligence algorithms can analyze large amounts of data, including user preferences, booking history and market trends, to provide guests with tailored recommendations and customized experiences. This level of personalization not only increases user satisfaction and loyalty, but also increases restaurant conversion rates and revenue.
AI algorithms can dynamically optimize pricing strategies based on demand fluctuations, competitor pricing, historical data analysis and other factors to ensure that hotels maximize profits while maintaining market competitiveness. Additionally, AI can facilitate predictive analytics to accurately predict demand patterns, allowing hotels to efficiently allocate resources and optimize inventory management. This proactive approach minimizes the risk of room overbooking or underutilization, ultimately improving revenue management and operational efficiency.
Maestro PMS is developing an AI-powered chatbot that will streamline the booking process by instantly responding to inquiries, assisting with bookings and instantly resolving customer concerns, thereby increasing efficiency and reducing operating costs,
DeHaan said. We are also developing the integration of artificial intelligence into the hotel booking engine process to enhance customer experience, optimize operations and drive revenue growth, helping hotels succeed in an increasingly competitive industry landscape.
Overall, AI-driven booking engines will revolutionize hotel transactions by providing personalized experiences, optimizing pricing strategies, streamlining operations and enhancing customer service, ultimately driving revenue growth and competitive advantage in the travel industry. For example, a new version of the Maestro PMS booking engine can suggest room selections or upsell amenities based on room type, length of stay, and the type of amenities and experiences guests prefer.
Mobile butler, themed gift cards, etc. . .
As part of its 2024 roadmap, Maestro PMS will also release new housekeeping mobile tools designed to improve employee experience and increase loyalty in this labor-intensive sector.will also unveil enhancements to its popular digital gift card program, including offering new “theme” Options that allow hotels to customize gift card designs based on holidays, promotions or locations. Selling gift cards redeemable for hotel stays and amenities at restaurants and using Maestro’s online gift card feature is a viable way to drive millions of dollars in untapped revenue without impacting service.
Details of the enhancements will be discussed at the Maestro Accelerate user conference April 15-18 at the Omni King Edward Hotel in Toronto.
Gold sponsors of the annual conference include integration partners Silverware (point of sale), PurpleCloud Technologies (team and service optimization) and Fetch (guest messaging and engagement). Maestro PMS users can click here to register for the event.
About the master
Maestro is the web browser-based cloud and on-premises all-in-one PMS solution of choice for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. Maestro’s embedded payment system provides a PCI-compliant and EMV-enabled enterprise system with more than 20 integrated modules on a single database. This includes mobile and contactless apps designed to increase profitability, encourage direct bookings, centralize operations and enable operators to engage guests in a personalized and safe way. Maestro’s support services further enhance the experience, providing unparalleled 24/7 live North American support and education.
barb worcester
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