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The Microsoft Dynamics 365 product suite includes a comprehensive set of tools designed to perform nearly every aspect of business management. Based on Microsoft Azure, the cloud computing ecosystem (although you can use an on-premises solution if you prefer), Dynamics 365 has 11 core “modules” covering everything from sales, customer service, automation and marketing to talent management and finance and operations, retail and artificial intelligence. What sets Microsoft Dynamics 365 apart from the competition is its full integration with Microsoft’s extensive software roster, including classics we know and love like OneDrive, Excel, and Outlook.
Microsoft Dynamics 365 offers three major sales plans and two major customer service plans designed to meet a variety of business needs. On top of that, Microsoft Dynamics 365 also offers a full set of add-ons for businesses with specific needs. If you already own a Dynamics 365 product, most Microsoft Dynamics 365 plans are discounted to $20 per user per month.
The Microsoft Dynamics 365 product tier starts with Sales Professional at $65 per user per month, billed annually. The Professional plan offers an extensive suite of sales execution services, complete reporting and analysis (exportable to Excel), and a certain level of customization.
Sales Enterprise, priced at $95 per user per month, adds knowledge management and gamification as well as limited contextual insights and artificial intelligence.
Priced at $135 per user per month, the Sales Premium plan provides a complete package of sales acceleration, fully customizable solutions, and deeper contextual insights and conversational intelligence.
For the customer service side of your business, Microsoft Dynamics 365 offers a Professional plan for $50 per user per month, which includes an unlimited number of named users, extensive case and knowledge management, and mobile services.
The Customer Service Enterprise plan, priced at $95 per user per month, adds more advanced features such as a unified service desk and embedded AI intelligence that provides context-driven recommendations and analytical reporting.
All Microsoft Dynamics 365 sales and customer service products are fully integrated with all Microsoft products, such as Outlook, Excel, OneNote and more:
- salesperson:$65 per user per month for first-time users or $20 per user per month if you already have the Dynamics 365 product (billed annually), offering Core Sales Force Automation and Microsoft 365 Automation
- Sales company:$95 per user per month for first-time users, or $20 per user per month if you already have a Dynamics 365 product (billed annually), provides industry-leading sales force automation with contextual insights and advanced customization options
- Sales premium:$135 per user per month, billed annually, adds pre-built, customizable smart solutions designed for your business sellers and managers
- Customer Service Specialist:$50 per user per month for first-time users or $20 per user per month if you already have a Dynamics 365 product (billed annually) with core customer service capabilities
- Customer service company:$95 per user per month for first-time users; $20 per user per month if you already have a Dynamics 365 product, billed annually for more advanced customer service features
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